Building reliable platforms for the long haul.

Platform and reliability engineering for Line of Business application teams across AWS and the firm’s private cloud — the reliability layer between LOB developers and regulated infrastructure. Defined what healthy meant, carried the on-call that proved it, and built the pipelines and IaC those teams shipped on.

• Defined and tracked SLOs and SLIs for distributed microservices, building Grafana dashboards on Prometheus metrics to monitor error budgets, infrastructure health, FinOps spend, and SLA compliance across AWS and private cloud.
• Ran on-call incident response for high-availability distributed systems — triaged production incidents, drove root-cause analysis and blameless postmortems, and authored runbooks that reduced mean time to resolution by 30%.
• Performed capacity planning for Kubernetes clusters on the firm’s private cloud running on Linux/Unix hosts — right-sizing resource requests and limits, tuning Docker deployments, and managing cluster setup and deployment manifests to prevent over-provisioning.
• Authored and maintained Terraform and CloudFormation modules provisioning AWS and private cloud infrastructure for compliance-driven migrations, eliminating configuration drift and manual deployment effort.
• Built CI/CD pipelines in Jenkins and Spinnaker for Line of Business application teams, supporting blue-green and rolling deployments to AWS ECS and private cloud.
• Automated environment validation, deployment verification, and operational toil reduction in Python, PowerShell, and Bash across AWS and private-cloud estates.
• Configured Dynatrace distributed tracing, custom tagging, and synthetic monitors, and built Splunk dashboards, reports, and alerts to strengthen end-to-end observability and incident detection.
• Managed Control-M scheduled job workflows and tuned failure alerting and escalation paths to shorten time to detection.

SRE for the enterprise AI/ML platform. Brought in to move the firm's MLOps estate onto a new SageMaker-based framework without interrupting inference for downstream consumers, and to put automated validation and reliability tooling around models running in production.

• Re-platformed enterprise MLOps workloads onto AWS SageMaker, migrating to new AWS accounts across all environments from scratch while preserving model availability for downstream consumers.
• Engineered Python automation that validates AI/ML model inference endpoints, running automated regression checks that catch inference degradation before it reaches production.
• Standardized CI/CD model promotion for model-serving infrastructure, making deployments consistent and repeatable across development, test, and production.
• Championed AI-assisted development with GitHub Copilot and VS Code, accelerating delivery of infrastructure code, automation scripts, and test coverage across the team.

Technical lead for the bank's Azure-hosted Sitecore platform, owning it end to end — secure cloud architecture and infosec review, edge delivery, observability, disaster recovery, and the production on-call rotation — through its major version upgrade.

• Led the Sitecore 9.1 → 10.2 upgrade on Azure end to end — authored the cutover plan and Go-Live runbook, then validated VPN tunnels, DNS, TLS certificates, SMTP, and Splunk/New Relic integrations in the upgraded environment.
• Ran architecture and information security reviews across Sitecore and Azure App Services, Application Gateway, and Virtual Networks, using Veracode static analysis to validate secure coding practices, and partnered with cloud and on-premises network teams on secure VPN access and firewall exception handling.
• Configured real-time alerting in Azure Monitor, New Relic, and Splunk, and served in the rotating on-call SRE rotation supporting platform uptime.
• Owned Akamai Kona edge delivery and security — WAF, GTM, SiteShield, and Edge Redirector — and integrated the Akamai NetStorage Usage and Purge APIs into platform tooling.
• Improved page load performance through custom Solr indexes and Sitecore/Akamai caching strategies, and exposed platform diagnostics through ASP.NET Web API endpoints backed by Azure SQL.
• Ran disaster recovery testing across both on-premises infrastructure and the Azure-hosted Sitecore platform.

Full-stack engineer on the commerce platform — customer-facing features plus the internal tooling and third-party integrations behind them, across .NET, Sitecore, and Magento. Primary engineer on two Sitecore platform migrations.

• Led migration of the commerce platform to Sitecore 6 and Sitecore 8, moving custom tools, reports, and integrations with PowerShell automation and Docker containers, with no interruption to e-commerce operations.
• Built full-stack features and internal tooling in ASP.NET and C# — Sitecore content import/export, backup, and bulk operations — plus REST services delivering content to opsInfo Web/Windows applications.
• Automated pricing and inventory synchronization from Magento to Sitecore through Azure Pipelines and deployed Magento promotion and gift-card extensions, improving product data accuracy and reducing sync errors.
• Delivered Oracle ERP and Salesforce CRM integrations, analytics/SEO/BI reporting, affiliate product feeds, and Akamai CDN and NetStorage configuration.

Architecture and delivery lead for a global e-commerce platform. Owned technology decisions, vendor selection, and release readiness across two successive platform migrations, leading a contractor team through a 12-month program to Go-Live.

• Led the SAP Commerce Cloud V2 upgrade end to end in five months, from requirements gathering through Go-Live, managing scope, timeline, and stakeholder alignment.
• Ran the Sitecore/Magento to SAP Hybris Commerce Cloud migration across requirements, architecture, development, QA, and training, then validated readiness through automated content quality checks and functional, performance, and user acceptance testing.
• Integrated payments, fraud, and tax systems — PayPal and Cybersource for order payments, Cybersource and Zendesk for returns fraud management, and Avalara for US and Canada tax configuration.
• Established GDPR data privacy processes and single sign-on across the web store, support portal, and forums using SAP Customer Data Cloud.
• Designed and executed the data migration strategy, integrated product feeds with retailer and affiliate partners, and owned Akamai delivery and security configuration.

Full-stack engineer on opsInfo, an enterprise environmental and sustainability reporting product. Worked the whole stack — web framework, REST APIs, admin UI, reporting engine, and backend services — for a product deployed to enterprise clients across multiple countries.

• Designed and built the web framework, REST APIs, and single-page Admin UI for the opsInfo web product, cutting page load times to under two seconds through advanced caching and query batching.
• Re-platformed the reporting engine onto .NET to meet scalability demands and enable Unicode multi-language support, extending the product to 7 languages and new international markets.
• Engineered integration APIs giving third-party products customizable access to opsInfo data, and built Windows services for asynchronous data processing plus diagnostics and upgrade tooling that cut client support inquiries.